Terms of Service

1. Acceptance of Terms

Welcome to Zenithska Glow. By accessing or using our website, mobile application, or any of our services — including browsing excursion listings, creating an account, or making a booking — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Zenithska Glow, a company registered and operating under the laws of the Kingdom of Morocco, with its principal office located in Agadir, Morocco.

If you do not agree to any part of these Terms, you must immediately discontinue use of our website and services. Your continued use of the platform following the posting of any changes to these Terms constitutes your acceptance of those changes.

These Terms apply to all visitors, registered users, and any other persons who access or use our services. Supplementary terms, conditions, or policies — including our Privacy Policy, Cookie Policy, and Cancellation & Refund Policy — are incorporated by reference into these Terms.

2. Description of Services

Zenithska Glow operates as an excursion and adventure tour booking platform based in Agadir, Morocco. We provide an online marketplace that connects travellers with curated outdoor experiences, guided tours, and adventure activities throughout the Souss-Massa region and beyond. Our services include, but are not limited to:

• Desert excursions, including camel treks, quad biking, and sandboarding in the Sahara and surrounding areas
• Mountain hiking and trekking expeditions in the Anti-Atlas and High Atlas ranges
• Coastal and water-based activities such as surfing lessons, boat tours, and jet skiing along the Agadir coastline
• Cultural day trips to nearby cities, including Essaouira, Taroudant, Tiznit, and Marrakech
• Paradise Valley excursions, waterfall visits, and nature walks
• Private and group transfers, airport pickups, and custom itinerary planning
• Multi-day adventure packages combining several activities and accommodations

Zenithska Glow acts as the organiser and operator of the excursions listed on our platform. Where we partner with licensed third-party providers for specific activities, we clearly identify those arrangements. We reserve the right to modify, suspend, or discontinue any excursion or service offering at any time without prior notice.

3. Booking & Reservations

All bookings made through the Zenithska Glow platform are subject to the following conditions:

• Booking Request: Submitting a booking request through our website or contacting us via email, phone, or WhatsApp constitutes an offer to purchase the selected excursion. A booking is not confirmed until you receive an official confirmation email or message from Zenithska Glow.
• Confirmation: Upon receiving your booking request and successful payment (or deposit, where applicable), we will send you a booking confirmation containing your excursion details, date, time, meeting point, and a unique booking reference number.
• Accuracy of Information: You are responsible for providing accurate and complete information at the time of booking, including full names of all participants, contact details, dietary requirements, medical conditions, and any special requests. Inaccurate information may result in denial of service without a refund.
• Group Size & Minimum Participants: Certain excursions require a minimum number of participants to operate. If the minimum is not met, we will offer you the option to reschedule, join another available group, or receive a full refund.
• Availability: All excursions are subject to availability. We reserve the right to decline a booking if the excursion is fully booked or unavailable on your selected date.

For cancellations, modifications, and refund policies, please refer to our dedicated Cancellation & Refund Policy page, which forms part of these Terms.

4. Pricing & Payment

All prices displayed on the Zenithska Glow platform are quoted in Moroccan Dirhams (MAD), Euros (EUR), or US Dollars (USD) as indicated. Prices include applicable Moroccan Value Added Tax (VAT) unless explicitly stated otherwise.

• Payment Methods: We accept payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and cash payment at our Agadir office. Certain excursions may also accept payment on the day of the activity, subject to prior arrangement.
• Pricing Accuracy: While we make every effort to ensure pricing accuracy on our platform, errors may occasionally occur. If we discover a pricing error after you have made a booking, we will notify you promptly and offer you the option to proceed at the correct price or cancel for a full refund.
• Currency Conversion: If you pay in a currency other than the one quoted, the conversion rate applied will be determined by your payment provider or bank. Zenithska Glow is not responsible for exchange rate fluctuations or additional fees charged by your financial institution.
• Deposits: Some premium or multi-day excursions may require a non-refundable deposit at the time of booking, with the remaining balance due before the excursion date. Deposit amounts and deadlines will be clearly communicated at the time of booking.
• Price Changes: Zenithska Glow reserves the right to modify prices at any time. However, confirmed bookings will be honoured at the price agreed upon at the time of confirmation.

5. User Accounts & Responsibilities

To access certain features of our platform, including saved bookings and order history, you may be required to create a user account. When creating an account, you agree to the following:

• You must be at least 18 years of age to create an account and make bookings on behalf of yourself and others.
• You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activity that occurs under your account.
• You agree to provide truthful, accurate, and up-to-date information during registration and to promptly update your details if they change.
• You must not share your account credentials with any third party or allow others to access your account.
• You must immediately notify Zenithska Glow if you become aware of any unauthorised use of your account or any security breach.
• You agree not to use the platform for any unlawful purpose, to transmit harmful content, or to interfere with the operation of our services.

Zenithska Glow reserves the right to suspend or terminate any user account at our sole discretion, particularly in cases of suspected fraud, misuse, or violation of these Terms.

6. Excursion Participation

Participation in excursions and adventure activities organised by Zenithska Glow involves inherent risks. By booking and participating in any of our activities, you acknowledge and accept the following:

• Health & Fitness: Certain excursions — including desert treks, mountain hikes, water sports, and quad biking — require a reasonable level of physical fitness. You are responsible for assessing your own health and fitness before booking. If you have any pre-existing medical conditions (including but not limited to heart conditions, respiratory issues, back problems, epilepsy, or pregnancy), you must disclose these at the time of booking.
• Age Restrictions: Minimum age requirements vary by activity. Children under the age of 12 must be accompanied by a parent or legal guardian at all times. Certain high-risk activities (e.g., quad biking, jet skiing, paragliding) may have a minimum age of 16 or 18. Specific age requirements are listed on each excursion's detail page.
• Assumption of Risk: Outdoor and adventure activities carry inherent risks, including but not limited to injury, illness, property damage, exposure to extreme weather conditions, encounters with wildlife, and uneven or hazardous terrain. By participating, you voluntarily assume all such risks.
• Guide Instructions: You agree to follow all instructions and safety guidelines provided by Zenithska Glow guides, instructors, and staff. Failure to comply with safety instructions may result in your removal from the activity without a refund.
• Alcohol & Substances: Participants under the influence of alcohol or drugs will not be permitted to participate in any excursion. No refund will be provided in such cases.
• Travel Insurance: We strongly recommend that all participants purchase comprehensive travel insurance covering adventure activities, medical emergencies, evacuation, and trip cancellation before joining any of our excursions.
• Personal Belongings: Zenithska Glow is not responsible for the loss, theft, or damage of personal belongings during any excursion. Participants are advised to leave valuables at their accommodation.

By proceeding with a booking, you confirm that all participants meet the health, fitness, and age requirements for the selected activity and that you have read and understood the associated risks.

7. Intellectual Property

All content on the Zenithska Glow platform — including but not limited to text, graphics, logos, icons, photographs, videos, audio clips, digital downloads, data compilations, software, and the overall design and layout of the website — is the exclusive property of Zenithska Glow or its content licensors and is protected by Moroccan and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from our platform without prior written consent from Zenithska Glow, except for:

• Temporary storage of files in your web browser's cache for the purpose of viewing the website
• Printing or downloading a reasonable number of pages for personal, non-commercial use
• Sharing excursion links or content through social media, provided proper attribution is given

The "Zenithska Glow" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Zenithska Glow. You must not use such marks without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by Moroccan law and applicable international regulations, Zenithska Glow, its directors, officers, employees, agents, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Your use of or inability to use our services or platform
• Any injury, illness, death, or property damage resulting from participation in any excursion or adventure activity, whether caused by negligence or otherwise
• Any errors, omissions, or inaccuracies in the content on our platform
• Any unauthorised access to or alteration of your personal data or transmissions
• Any third-party conduct or content on or related to our services
• Delays, cancellations, or modifications to excursions caused by circumstances beyond our reasonable control

In no event shall Zenithska Glow's total aggregate liability to you for all claims arising from or relating to these Terms or our services exceed the total amount you paid to Zenithska Glow in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by gross negligence or wilful misconduct, fraud, or any other liability that cannot be lawfully excluded under Moroccan law.

9. Force Majeure

Zenithska Glow shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to:

• Severe or adverse weather conditions, including sandstorms, heavy rainfall, extreme heat, flash floods, or high winds that render outdoor activities unsafe
• Natural disasters such as earthquakes, volcanic eruptions, tsunamis, or landslides
• Epidemics, pandemics, or public health emergencies declared by Moroccan or international authorities
• Acts of terrorism, civil unrest, war, or political instability
• Government actions, travel bans, border closures, or changes in local regulations affecting excursion operations
• Road closures, infrastructure failures, strikes, or disruptions to transportation services in the Souss-Massa region
• Equipment failures or safety concerns identified before or during an excursion that cannot be reasonably resolved

In the event of a Force Majeure situation, Zenithska Glow will make reasonable efforts to notify affected customers as soon as practicable and offer alternative dates, substitute excursions of equal or greater value, or credit toward a future booking. Refund eligibility in Force Majeure situations will be assessed on a case-by-case basis in accordance with our Cancellation & Refund Policy.

10. Governing Law

These Terms of Service and any disputes or claims arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law provisions.

Zenithska Glow operates in compliance with the Moroccan Code of Obligations and Contracts (Dahir des Obligations et des Contrats), the Moroccan Consumer Protection Law (Law No. 31-08), the Moroccan Tourism Regulatory Framework, and all other applicable legislation governing commercial activity and tourism services in Morocco.

Users accessing our services from outside Morocco acknowledge that they do so on their own initiative and are responsible for compliance with all applicable local laws in their jurisdiction. The availability of our services in any particular location does not constitute an offer or solicitation in any jurisdiction where such offer or solicitation would be unlawful.

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the services provided by Zenithska Glow, we encourage you to first contact us directly to seek an amicable resolution. Most concerns can be resolved through open and constructive dialogue.

• Informal Resolution: Before initiating any formal proceedings, you agree to contact Zenithska Glow at info@zenithska.io and allow a period of thirty (30) calendar days for us to address and attempt to resolve your concern in good faith.
• Mediation: If the dispute cannot be resolved informally, either party may propose mediation administered by a qualified mediator in Agadir, Morocco. The costs of mediation shall be shared equally between the parties unless otherwise agreed.
• Jurisdiction: If mediation fails or is declined by either party, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Agadir, Morocco. Both parties irrevocably consent to the personal jurisdiction and venue of such courts.
• Class Action Waiver: To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

12. Changes to Terms

Zenithska Glow reserves the right to revise, update, or modify these Terms of Service at any time and at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or through a prominent notice on our website.

It is your responsibility to review these Terms periodically to stay informed of any updates. Changes become effective immediately upon posting to the website unless otherwise stated. Your continued use of our platform and services after any modifications to these Terms constitutes your acceptance of the revised Terms.

If you do not agree with any changes to these Terms, you must discontinue your use of our services and, if applicable, close your user account. For bookings already confirmed prior to a change in Terms, the Terms in effect at the time of booking confirmation shall apply to that specific transaction.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to exercise any of your rights described herein, please do not hesitate to contact us:

We aim to respond to all inquiries within 48 hours during business days. For urgent matters related to an upcoming excursion, please contact us by phone or WhatsApp for the fastest response.